Apex Nova

Delivering high-value, personalized service with cutting-edge technology through expert outsourcing. Our proficient outsourcing teams deliver seamless omnichannel assistance, prioritizing prompt issue resolution and positive engagement throughout the customer journey.

Get Support For Your
Ever-changing Business Needs

Multi-geographic capabilities, supporting over 40 languages
Hub & Spoke design managed by seasoned industry experts
At least 62% hiring efficiency through our proprietary recruitment tool, FLASH Hire
Agility in managing volume spikes and crisis situations

Experience Customer Service
With Compassion

Customer-first mentality
Perosnalized and conversational interactions and solutions based on customers' unique needs
Comprehensive training in active listening, compassion, support coaching, platform immersions, and more

Streamline
Customer Interactions

Omnichannel and multichannel expertise
Performance optimization with tailored training structure, global outsourcing quality, and security standards including ISO, COPC, PCI-DISS, ITIL
Machine-learning and analytic-led best courses of action

Simplify Customer Support
Processes

Digital transformation using in-house developed technologies
Combined AI and human support
Faster and tailored responses based on brand knowledge base

Empower your Business

with ApexNova.

Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia.

[email protected]

011 7254 0827

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