Our Services
High-value, high-touch, and high-tech
customer service via outsourcing

Elevate your customer service with exceptional customer support services from ApexNova. Our proficient outsourcing teams deliver seamless omnichannel assistance, prioritizing prompt issue resolution and positive engagement throughout the customer journey. Expect reliable and personalized support that empowers your brand to deliver superior customer service.

Call center Representative

Our Call Center Representatives provide round-the-clock phone support, addressing customer inquiries, resolving issues, and ensuring efficient communication.

Our team ensures that each call is handled professionally to foster positive relationships.

Live Chat Support

With Live Chat Support, we offer instant, real-time assistance to customers directly from your website or app.

Our Customer Service agents are equipped to handle multiple queries simultaneously, providing swift resolutions to questions or issues while enhancing the overall customer experience with personalized, prompt service.

Tele-Sales Support

Our Tele-Sales Support team specializes in outbound sales calls, promoting products and services, and driving revenue growth. Through effective communication, we identify customer needs and offer tailored solutions, building strong relationships while increasing your sales pipeline.

Web Commerce Support

Web Commerce Support ensures that your online customers receive the help they need, whether it’s processing orders, tracking shipments, or managing returns.

Our team is adept at navigating e-commerce platforms and offering seamless support, ensuring a hassle-free shopping experience.

Help Desks Support

Help Desks Support is designed to provide technical and troubleshooting assistance for customers experiencing product or service-related issues.

Whether it’s resolving IT concerns, product malfunctions, or general guidance, our experts ensure that problems are solved efficiently, minimizing downtime and frustration.

Social Media Support

Social Media Support allows you to engage with customers through platforms such as Facebook, Instagram, and Twitter.

Our team monitors, responds, and resolves inquiries or feedback on your brand’s social channels, ensuring your online presence remains active and customers feel heard.

Empower your Business
with ApexNova.
Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia.
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